NAVTOR is growing, and we need a new team member for sales, customer and technical support. The position will be a part of our Singapore team and reports to the Regional Manager of NAVTOR Singapore.
Sales & Customer Support Job Duties:
Replies to enquires/orders sent to Singapore@navtor.com; assigning cases to the appropriate person as necessary.
Co-ordinate with suppliers on shipment of paper products.
Maintaining customer database by setting up Account in system.
Co-ordinate with Accounts department with regards to invoicing and POs.
Resolves order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying sales managers and customers.
Follow up on monthly auto-supply items, arranging shipment and obtaining approval.
Updates job knowledge by participating in educational opportunities.
Technical Support Job Duties:
Manage technical inquiries from local market on daily basis in coordination with the support team in Norway HQ and other branch locations.
Support service installation process by telephone and email (helpdesk system).
Good knowledge about Windows client operating systems
Good general network (TCP/IP) troubleshooting skills.
Proficiency with network tools like ping, ipconfig, tracert, netstat, telnet/putty.
Knowledge about network protocols, services and terminology (DHCP, DNS, NAT, TCP/UDP, default gateway, POP3, SMTP, IMAP, HTTP).
Fluency in English and another language.
Personal skills, backgrounds and status
Independent with good initiative.
Work experience in shipping and related industries preferred
Knowledge of network infrastructure of commercial vessels are preferred, but not mandatory.
Please apply by submitting your CV and cover letter on email to firstname.lastname@example.org or post below address before March 2, 2018. We will be reviewing applications on a rolling basis. The company will consider competitive salary base and working conditions according to your experience.
NAVTOR Singapore 5 Shenton Way #10-01 Suite 1155 Singapore 068808